FAQ
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Add: Plant C, No.50, Nipo Area, Zhongxin Community, Pingdi Street,
Longgang District, Shenzhen, Guangdong, China
Mobile: +86-18571794767
Tel: +86-755-89924290
Fax: +86-755-89924411
E-mail: info@sbfsystems.com
FAQ
Home > FAQ

Q. How to proceed an order?

A: Step 1: Let us know your requirements or application.

Step 2: We quote according to your requirements or our suggestions.

Step 3: Customer confirms the samples and places deposit for formal order.

Step 4: We arrange the production.


Q. Is it OK to print my logo on the dispenser?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.


Q. Is it OK to print my logo on the product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.


Q: Do you offer guarantee for the products?

A: Yes, we offer 3-5 years warranty to our products.


Q: How to deal with the faulty?

A: a. Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

b. During the guarantee period, we will send new item or accessories with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.


Q. Can I have a sample order?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.


Q. What about the lead time?

A:For sample: 1-3 days.For mass production order: Within 1-2 weeks, it depends on the actual quantity of the orders.


Q. Do you have any MOQ limit for order?

A: Low MOQ, 1pc for sample checking is available.


Q. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.


Q. Can I buy from your website directly?

A: No problem. You can order from our website and pay for order directly. We will shipping product within 3-7 days after your payment.


Q: Are you trading company or manufacturer ?

A: We are factory.


Q: How long is your delivery time?

A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.


Q: Do you provide samples ? is it free or extra ?

A: Yes, we could offer the sample for free charge but do not pay the cost of freight.


Q: What is your terms of payment ?

A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipment.


Q: Can your company accept the customized product? 

A: Yes, OEM service is available. We can make the products according to your CAD drawing.


Q: What's material your dispenser made of?

A: The most of dispensers are made of 100% engineering ABS and also use 304 stainless steel material.


Q: Can the paper dispenser be printed our logo? 

A: Of course, customized logo & color are welcomed.


Q: Is your company manufacturer or trade company? 

A: We own plastic factory and mould making, and have focused on soap dispenser from 2002.


Q: Normally, what are the colors of the back and press bar?

A: It is dark gray, but also can be made as per your 


Q:Are you a manufacturer or trading company?

A:We are factory, located in Shenzhen, China, you are welcome to visit our factory.


Q:Do you accept OEM?

A:Yes, welcome


Q:Other color is available?

A:Yes, Any color is available if you meet our MOQ.


Q:What is your payment terms?

A:T/T, L/C at sight, Western Union, Paypal, or other workable terms advised by you.


Q: Would it comes with accessories like bolts, screws for wall mounting?

A: Yes, screws and relevant accessories will come together with the dispenser.


Q: For the press button, is it possible to change to stainless steel?

A: Yes, either stainless steel or plastic with chromed finishing would be available for this dispenser.


Q: What if a double soap dispenser of this design needed?

A: Double soap dispenser with this very design is available, so that shampoo or bath foam could be contained in 2 individual tank independently, avoiding mixture or abuse of cleaners.


Q: How about logo printing?

A: Customized logo printing is welcomed and it would be better to provide the picture of information of this logo to us first, so that the best solutions can be provided to you.?


Q: What kind of inspection you can provide?

A: We have multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative, to guarantee all buyer are in perfect condition before shipment. We also accept the inspection by the third party you appointed.


Q: Why choose us?

A:We are a professional manufacturer and have our own factory. 

We can provide you better quality products at a cheaper price. Also OEM/ODM are welcomed.


Q: What happens to your delivery time?

A:For most of the items, we have stock and we can carry out the goods within 3 days after payment. 

For mass production, delivery time for usually is within 15-30days.


Q: Can you customize furniture hardware according to my design and make my own brand logo?

A:Yes, we can. But the quantity should reach our MOQ, such as 200pcs.


If you have any demand, please feel free to reach us!


Q: What kind of quality control do you get?

A:All products have to pass strict inspection before they were shipped. 

We think that the quality is the soul of an enterprise. Therefore, we always put quality as the primary consideration.


Q: Are your factory or trading company?

A: We are the factory and export of our own factory.


Q: What is your delivery time?

A: Around 25-30days.


Q: What product certification does your factory have?

A: We have CE. ROHS etc.


Q: What is the MOQ?

A: Different product is not the same. We have professional international salesman which gives you best service. Any question will be replied within 24 hours.


Q: How to guarantee the quality and after-sales service of your goods?

A: 1. Strict and seriously detection during production. 2. Strict sampling inspection on products before shipment and ensure products packaging is safe. 3. After sales, we will follow up and adopt customers'feedback in a timely manner and consult quality service.


Q: Can your company accept the customized product? 

A: Yes, OEM service is available. We can make the products according to your CAD drawing.


Q: What's material your dispenser made of?

A: The most of dispensers are made of 100% engineering ABS and also use 304 stainless steel material.


Q: Can the paper dispenser be printed our logo? 

A: Of course, customized logo & color are welcomed.


Q: Is your company manufacturer or trade company? 

A: We own plastic factory and mould making, and have focused on soap dispenser from 2002.


Q: Can it possible for personal design from your factory?

A: Yes. It is our pleasure to customize for you as an individual requirement. 


Q: When will you ship the products after we send the money?

A: It depends on order quantity, the regular order will take within 15 workdays, the large order will take 15-25 days.


Q: If the goods have some problems, do you have any after-service?

A: Of course! Firstly, please send pictures or videos to us, let us make sure what problem there is. If this problem can use parts to solve, we will send the replacements for you, if the problem can’t solve, we will give u discounts in your next order for compensation.


Q:What're your main products?

A:Hotel furniture is the main products in our company. We can supply the latest designs or custom drawing. 

Specialty: ground ash barrel, waste bin, luggage rack, service trolley, extra bed.

Hot Sale: luggage trolley, crowd control stanchions, sign stand, housekeeping trolley.


Q:What are your MOQs?

A:Normally the MOQ is 20' container for hotel equipment.  

Hotel ground ash barrel and sign stand: MOQ 50 PCS! 

For other products, if the quantity is less than 1x20GP, pls contact online TM Or inquiry to quote the prices for you.


Q:Do you accept the OEM or Custom Design order?

A:Yes, we do. Both are warmly welcomed.


Q:Which country is your main export country?

A:At the moment, our main export regions are Europe, Canada, South America, Mid-East etc.


Q:Where is your loading port located?

A:Yantian port, Shenzhen / Shekou port, Shenzhen or Huangpu port, Guangzhou.


Q:Can I visit your factory/showroom?

A:Yes! Warmly welcome to visit our factory and showroom. And it would be great if you can inform us in advance.


Q:What are my payment options?

A:You have the flexibility to choose the following payment terms that work best for your budget:

T/T, Western Union, Money Gram, L/C.


Q:What if I can't find the information I'm looking for, or what if I want to speak to someone directly?

A:1)Start online TM or inquiry, an associate will be in touch within one working day.

2)Call Customer Service at 86-0755-89924290 for Customer Service support and questions.


Q:How is my privacy protected?

A:Your privacy is important to us. 

The guidelines we use for protecting the information you provide us during a visit to our website are listed in our Privacy Policy.


Q:Can I visit Our factory? Can your factory arrange transportation for me?

A:It is a great honor to invite you to visit our factory. Plant C, No. 50, Nipo Area, Zhongxin Community, Pingdi Street, Longgang District, Shenzhen, Guangdong, China.


Q:How is your production management and quality control system?

A:We meet needs of customer requirement and expectation in an effective and efficient manner to achieve competitive advantage.

All our product process follows up ISO9001: income quality checking, in process quality checking, final product quality checking. The strict implementation of ISO9001 assures to provide error-free products to our customers.


Q: How long will it take to produce?

A: It all depends, large quantity will need more time. We will get started with the design once received the deposit. After the design is confirmed, we will arrange the production. 


Q: How long will it take to delivery?

A: To ship by sea it takes 20-35 days depending on different destination. 


Q: Can I print our logo /barcode /unique QR code /series number on?

A: Yes, you can. Of course, we always confirm the design before producing. So you will surely get what you want for actual use.


Q: What' s your MOQ ( Minimum Order Quantity)?

A: Our MOQ for each type of product is 50-2000 sets depending on different items. Please consult our sales people for more detail.


Q: Can you customize product in special shape?

A: Yes, we do OEM and ODM, but for specially designed products, we will have a higher MOQ and you need to charge for mold, please understand it!


Q: How can you make sure we will receive the product with high quality?

A: Our QC team will inspect each shipment before loading.


Q: Do you have a factory?

A: Yes, Our factory is located in Pingdi, Shenzhen City, Guangdong Province, China.


Q: What's the warranty on your product?

A: All of our products have one year warranty.


Q: What certification your product have?

A: We have passed the ISO9001:2000, 3C, etc.


Q: What is the delivery date?

A: In stock: 2-5 days after receive payment; Out of stock: 15-30 days.


Q: Do you accept OEM/ODM or sample order?

A: Yes, we accept both OEM/ODM and sample order.


Q: What are your terms of payment?

A: T/T, Bank Transfer, and  Western Union, L/C.